Version agency-2026-10-11. These rules apply to agencies and businesses using the recruitment room, and to every person on their team.
The recruitment room is software that WORK89 provides to agencies and businesses. WORK89 is not a recruitment agency or a labour broker. WORK89 does not place anyone in a job, does not give legal or HR advice, and does not guarantee any result.
These terms are between WORK89 (RISEN JOURNEY (PTY) LTD t/a WORK89) and your agency, and each person on your team agrees to them too.
Your agency must be a lawful business and the person who sets it up must be allowed to bind it. Each person uses their own WORK89 account and their own member code. Do not share a sign-in. The owner is responsible for the people they invite.
You must follow every law that applies to your agency, including the Employment Services Act 4 of 2014, the Labour Relations Act 66 of 1995 (including the rules on temporary employment services), the Employment Equity Act 55 of 1998, the Protection of Personal Information Act 4 of 2013 (POPIA), the Immigration Act and consumer and advertising law.
If your agency is required to be registered as a private employment agency, you must be registered or have applied when the law allows. If you have a registration number, you must give it. Tell us if your registration is lost or suspended.
You must tell us honestly whether your agency recruits for clients, supplies temporary staff as an employer, or both.
You must never charge a person any fee for finding work, for being found, for being placed or for any other employment service. WORK89 does not take any part of a fee between you and your client, and you may not ask people to pay through WORK89 or around it.
A person is shown to you only when they chose to be open to agencies, and their full profile only after they agree to share it with your agency. Sharing lasts 6 months unless they stop it sooner. When they stop, they leave your talent pool and their pipeline entries with your agency are removed.
You are the responsible party for any personal information you use under POPIA. WORK89 stores and shows it on your behalf as an operator and only as these terms and the law allow. You must use a person's information only for the purpose they agreed to, keep it secure, not copy lists or bulk export, not scrape the service, not sell or pass it on, and not use it to discriminate.
Do not ask people for sensitive information you do not need, such as health, religion, political views or criminal records. Do not use WORK89 for criminal record or reference checks for other people unless WORK89 has told you in writing that you may.
If you suspect that anyone has seen or taken information they should not have, you must tell WORK89 straight away, and no later than 24 hours after you find out. WORK89 will tell the Information Regulator and the people affected where the law requires it.
Only contact people who agreed to be contacted. Post only real vacancies, never collect interest for roles that do not exist, and never make false promises. Treat people with respect, and tell them when a role is closed. Do not discriminate unfairly on any ground the law protects. Do not use any search, filter or advert in a way that discriminates.
If a person asks you to stop, you must stop.
Everything you do in the room is logged under your member code, including searches, requests, views and moves. The owner of your agency can see the log for the whole team. People can see which agency looked at their profile, but not which recruiter.
Interviews use WORK89 rooms and follow the WORK89 terms for meetings. A meeting may be recorded only when it is allowed for that meeting, every person has agreed, and it is shown clearly while it runs. Files shared in a meeting are for that purpose and may be deleted after a time. Do not upload anything you are not allowed to share.
Access is currently given by invitation. If WORK89 introduces charges for agencies, we will tell you in writing before they start, and you may stop using the room instead. WORK89 will never charge the people who look for work.
WORK89 may pause or close an agency or a team member if these terms or the law are broken, if a person complains and we find it is justified, or if we are required to by law or by the Information Regulator. We will tell you why where we can. You can ask us to close your agency at any time. When an agency closes, information about people is removed or handled as the law and our retention rules require.
WORK89 follows the law too. We will keep the service secure, store information for you under POPIA, tell you if we learn of a breach that affects you, and work with the Information Regulator when it asks. We do not promise that the service will always be available or free of errors.
Your agency is responsible for its own conduct, its team and how it uses people's information. If your agency breaks the law or these terms, that is on your agency and not on WORK89. Nothing in these terms limits any responsibility that cannot be limited by law.
We may update these terms. A new version has a new version number, and each person on your team must agree to it before using the room again. These terms are governed by the laws of South Africa.
Questions, complaints or to report a problem: use the support page at work89.co/support.
These terms work alongside the WORK89 Terms of Use and Privacy Policy. This page explains rules in plain language and is not legal advice.